TROTTINGS*

 

Trottings: Direct Ferries – False Promises.

Direct Ferries (DF) is a UK-based wholesaler of ferry trips. The other week it offered a 25% discount on Italy’s GNV ferry company for sailings to Sicily booked before September 30.

 

I did it; I booked Sicily on the 30th on GNV via DF.

 

Where was the discount? It did not seem to be there. Indeed, DF even added a booking fee to the price it quoted.

 

I contacted them.

 

First contact after getting my details was to inform me that a bus transfer was not available on the DF site, but it was available on the GNV site. As I had not enquired about a transfer, bus or other, this explanation was a puzzle.

 

I reverted, and another agent replied, apologising for the reference to the transfer. The agent added that he/she did not know why I had received that first message. I replied perhaps he/she should ask the other agent, and would then know the reason, and could then tell me.

 

The agent also told me that the fare I was quoted included the 25% discount – if I had clicked through the discount offer on the DF site.

 

In fact, that is what I did – clicked through on the DF site. But I had also checked on another system on another computer, and the fare was the same as the one available from a click-through. Also, the fare was the same as when I checked two weeks earlier.

 

In other words, the DF agent either did not know, or believed that was the system, or was lying. Given that they sent me no further message, I am tempted to believe that they were lying.

 

I never got my discount.

 

Obviously, the moral of this message is for travellers to beware statements by Direct Ferries, and to assume they may not provide what they seem to be offering.

 

 

*Trottings = Trip Jottings

*The Fox Trots: Travel Stories from The Fox.

 

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