TROTTINGS = Trip Jottings

The Fox Trots: Travel Stories from The Fox.


February 15 2014

Trottings: Air France; Paris CDG airport; Sama Sama

Commentaries on some recent trips

Air France

-Announcement said languages spoken by crew were German and Spanish. Actually they also spoke English and French.


-On screen arrival information, they spelled ‘transfert’ instead of ‘transfer’. This is an airline that is proud of having been 80 years in business.


-IFE turned on 15” after t/o, and off 20” before landing. Why?


-Safety checks – some window blinds left down, some armrests up (all three in row in front of me). In other words, the checks were not thorough.


-In Paris, there were two flights boarding at my gate within five minutes of one another (yes), and no indication which check desk to go to. Of course, the staff checked, but why not help themselves and passengers by using a sign? Or, more sensibly, when such double-gating is necessary, split the gates to give them a bit more time between flights. That’s sloppy planning.


-Delay once on board. 55 minutes after I made a query, there was an announcement (blamed on traffic; I suspect it was mechanical), and no apology. On arrival they announced the flight was late because it left late!




Paris CDG airport

-Passport check as passengers exited from the jetway. No desks, but just three agents checking passports.


-Walk, through security, and then through another, formal, passport check. The line for that had dividers so you had to slalom; there were no passengers in the line – but no employee bothered to adjust the system.


-When I arrived at my concourse, there were gates both sides, but nothing to indicate which gates were which side. I had to look at the individual gate numbers to see on which side was mine. Not really hard, but should not be necessary.


-My gate was at end, and that was not so easy to see.




Sama Sama

I was impressed with the Sama Sama* hotel at Kuala Lumpur airport (ex Pan Pacific). Some salient points:


-Has nine room types. Business floor on top floor, 9th, with 60 rooms and lounge (providing breakfast and cocktail hour). Green view or runway view. US$185 (MR570) is lowest rate.


-Has three F&B outlets. All-day dining in lobby area, with 220 covers. Four meeting rooms plus ballroom, with separate entrance and big foyer.


-Others. Free in-room wifi. 3-hour turnaround for laundry. Coffee machine in suites. Outdoor swimming pool, with lush greenery. It has received good feedback on soundproofing.


-In addition to this, there is an airside hotel which has just been renamed Sama Sama Express. And adjacent to that SSE is a paying lounge for stopover passengers, with facilities including food, shower, wifi. When the new terminal opens – named KLIA 2, and due this April or May – it will also have an SSE plus lounge.

*A different report on this hotel is running in the Travel Business Analyst newsletter.




The Fox

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