TROTTINGS = Trip Jottings

The Fox Trots: Travel Stories from The Fox’s Friends.

 

Trottings. Cathay Pacific fails test; I lose.

 

 

H

ERE following is my saga of trying to beat corporate blockheads. I failed.

 

 

 

FROM ME, May 26

Dear Sirs

I attach an Upgrade Certificate, now expired.

I tried to use this once, but was refused.

You add so many conditions, that clearly your aim is to try to get more money from the traveller.

You have forgotten that the certificate was given to make-good below-standard service.

You have succeeding in making the original fault worse.

Please do not send me one of your corporate reply letters saying “We are sorry…we aim…highest standards.”

 

 

FROM CATHAY PACIFIC, June 22

We regret to learn that you were not able to use the upgrade certificate (019115) we have previously offered. The upgrade certificate is valid for one year in accordance with its terms and conditions, and we are unable to extend its validity any further.

We have already exercised our full flexibility in your case. We hope that we have made our position very clear on this subject and trust this concludes matters.

Thank you for contacting us.

Manoj Sajnawat

Customer Relations

 

 

FROM ME, June 23

Dear Sirs

I have just received your email reply. You ignored practically everything I wrote. I am more intelligent that your reply appears to have assumed. Please confirm by email that you will not respond to this email.

 

 

FROM CATHAY PACIFIC, June 28

We are sorry to learn of your continued disappointment with this matter and having reviewed your case, I am afraid that there is nothing more that can be added to what has already been explained and offered in our previous replies. We trust we have made our position very clear on this subject and we will not be contacting you any further regarding this matter.

Thank you for contacting us.

Manoj Sajnawat

Customer Relations

 

 

The Fox’s Friends