TROTTINGS = Trip Jottings

The Fox Trots: Travel Stories from The Fox’s Friends.


June 24 2011


Trottings. Cathay Pacific and Europcar.



 PDATES on my trials with Cathay Pacific and Europcar.


In fact, the Cathay Pacific matter is more of a game. I complained that their Upgrade Certificate – to apologise for an earlier mis-service – was so wrapped in conditions that seemed to be designed to get more money out of the customer. And not to say sorry.


My complaint included a plea – please do not reply to this complaint. Because I knew it would be meaningless platitudes. Well, I failed. Cathay replied, managing to address not one of the about-five points I raised.


So I sent back a reply asking them to confirm by email that they would not reply.


Guess. I got a reply, although admittedly only an automatic one. On the basis of the other, I will need to wait about three weeks to see how they respond.


Europcar is a more serious matter. After a broken contract, they still extracted money from me from a deposit-saving credit-card imprint. I believe their act is illegal – because they broke the terms of the rental contract – but we all know the usually-high cost of proving you are right.


But, if what they did is bad, Europcar’s inaction since then is worse. I have sent 7 messages via their website under a category for ‘invoicing’. Each time I get back an apparently-human response that the site does not deal with invoice matters. The obvious question is why then include it as an option.


It invites me to file another form – this one all in French (the rental started in France), which then tells me it will be three weeks before I get a reply. It is now four weeks.




The Fox’s Friends