TROTTINGS
Travel stories from The Fox & Friends.
2010 March 29
Trottings: Do not take Easyjet insurance.
M |
ore on Easyjet insurance. Recently I took out a policy covering flight cancellation, lost/damaged baggage, etc.
I needed to cancel my flight, so I called the number given on my insurance booking, a UK number. I explained my query, and was asked to hold while she checked the terms of the contract. Ten minutes later another agent greeted me; the first had obviously gone.
Her answer was quicker. She told me to call another number in the country where I reserved the flight, and that her office dealt only with UK policies.
In other words the wording on my policy –
‘If you have any queries regarding your policy please call +44 (0) 20 8603 9694’
– should actually read –
‘If you have any queries regarding your policy do not call +44 (0) 20 8603 9694’
I then called that another number of the insurance company, not Easyjet.
They told me quickly that the flight cancellation clause did not cover me for flight cancellations – yes, you read it right. Unless I was dead, or the flight crashed.
In fact, the reasons acceptable to Easyjet are in the small print of the contract, which is in legalese French. The insurance company blamed Easyjet for the tight restrictions. So do I, but it is also the insurance company – Mondial Assistance. They are not forced to sign a deal with Easyjet, so they are as much to blame for this unacceptable practice.
This is my second loss on an Easyjet policy this year. My cases are clearly not far from scams. I now know that Easyjet’s insurance is unreliable, and its practices are geared to encourage the uninformed buyer to buy a policy not worth what it seems. It seems to be little more than a money-making machine for Easyjet.
So, my advice?
DO NOT BUY EASYJET’S INSURANCE POLICIES; YOU WILL PROBABLY BE DISAPPOINTED IF YOU NEED TO CLAIM.
The Fox & Friends; MB