Jetstar Asia. Service shortcomings

FOXTROTS

Fox – sly

Trots – left-leaning (Trotsky) plus its more insalubrious meaning

Foxtrots – leading the industry in a dance.

  

2005 December 20

Jetstar Asia. Service shortcomings

In another column I talked about Jetstar Asia’s operational shortcomings. This is about service shortcomings – on the same flight, Hong Kong-Singapore. I had a problem on this flight with food service, as follows:

  The in-seat pocket menu affirms that the buffet is open throughout the flight; you can order at any time. I had missed breakfast, and wanted to eat and then sleep.

  I first asked to order after they closed the aircraft doors, although was not surprised when they said “after take-off”. But after take-off I asked three times over a period of one hour, and each time was told “later”. On the last occasion they said I had to wait for the trolley service that had started serving passengers from the front of the plane.

  I guess that proved, despite that claim on the menu card, that the buffet is not open for order at any time.

  Worse, when the trolley arrived at my row (half-way), they had run out of my first three choices. Surely the cabin crew should have realised that here was a passenger that wanted something badly, and served me first?

  I asked for a Comment form. They brought this – but never came back to collect it. Which is another service shortcoming; here was a passenger apparently complaining, but they paid no more attention to ameliorate the situation. I left the form on the aisle seat – from the time we started our descent. And although a crew member stopped to straighten my seatback (and I was the only passenger in the 18 seats around me) this was not picked up.

  (I have not had any comment from the airline, so I presume my completed comment form was trashed.)